Anglian water( Extremely poor service ,left with no water for 4 days( I had a new water meter fitted,once installed I had immediate loss off water flow / pressure in my property. We have lived here 8 years with excellent water pressure untill this meter was fitted. Four days without water,back and forth on the phone with Anglian water. Numerous useless plumbers etc. In the end I had to take a day off work and resolve the issue myself. It was the stop cock,clogged with deposits / dirt from the fitting off the new meter It was fully opened but the dust had blocked the valve. All changed and water pressure back to normal. Waiting for a response and compensation off Anglian water for there error. Extremely poor service..

Brilliant customer service today Concern with the water supply after smart meter fitted. Worried about a possible leak (still recovering from one recently indoors), and just before Easter too. Wasn't even sure you could call AW these days but Alison, the CS person I spoke to, couldn't have been lovelier, and two workmen appeared within the hour to sort it out. Digital channels are fine when everything's OK, but sometimes you just need to speak to an Alison.

Awful service level Anglian Water reference number 25591979 Reported problem with sewer overflowing yesterday. Promised response..2nd May..that’s right 2nd May ! Tried to escalate..sorry can’t help but will call you back in 24 hours. Today the kitchen sink is backing up. My wife and I are 77 and 80 years old respectively. This is a disgraceful service level in anyone’s opinion. We have just received a price increase. How can a company delivering this kind of service continue ? It’s an absolute disgrace.

Incredibly bias company to work for Incredibly bias company to work for. It lacks diversity and hence you standout for the wrong reasons. There is definately an underline problem in this organisation of bullying, gang culture and lack of diversity where people from ethnic culture are singled out.

Smart meter leak that’s being proactively dealt with. Apparently there was a malfunction when a smart meter was installed recently and we were losing a lot of water at my elderly Mum’s home. Anglian had to manage our expectations, as there have been some real national water emergencies lately that have occupied many of their engineers… … but despite this, their customer service team endeavoured to put in things to protect us (as a customer) while they worked around the problem. It’s nice when companies have both contractors and employees who want to deliver a first rate and professional service (onsite) and this review isn’t simply a pat on the back for Anglian, but more a massive thanks to team players, Barry Chaplin and Ben Ainger. Both guys quickly identified the issue and have tried to expedite its solution.