Had a look at recent reviews for… Had a look at recent reviews for Anglian & was quite surprised ,as my experience over the last 44 years in the same property has always been 5 star. I particularly like dealing with their customer care team ,who i believe are in Nottingham. I never have to go through multiple button press sequences ,but get to speak to a REAL person as soon as the call is answered ,usually in seconds rather than several minutes with most companies. Their staff are friendly ,helpful & knowledgeable and usually sort my concerns there and then. How i wish other organisations were ,dare i say ,this good. Many thanks Anglian.

Brilliant customer service today Concern with the water supply after smart meter fitted. Worried about a possible leak (still recovering from one recently indoors), and just before Easter too. Wasn't even sure you could call AW these days but Alison, the CS person I spoke to, couldn't have been lovelier, and two workmen appeared within the hour to sort it out. Digital channels are fine when everything's OK, but sometimes you just need to speak to an Alison.

Water leakage was discovered and nearly… Water leakage was discovered and nearly 700 pounds refund was calculated by a consultant as a legal leakage allowance...But it needed to be approved supervisor. It ended up 160 even that is less than even one single payment excess. 3 different phone calls t n avail. They brag about allowance but will find excuses not t give it.

Excellent I’ve been with these guys for years. They always answer the phone super quickly and the staff are always very happy to help, polite and friendly. I called recently to query something and they ended up putting me through to a team who lowered my bill significantly. I didn’t even ask for that but they asked more questions about my circumstances. Highly recommended!

jobsworths... A really poor experience when attempting to log outgoing and incoming tenants and wanting the meter readings for the void period. The lady was more concerned with being a jobsworth as opposing to being helpful, perhaps explaining why the collective feedback here for anglia water is abysmal.