My Home Burned, and Octopus Stepped Up To Make Sure I Was Okay. I haven’t had a bad experience with Octopus since I started using them. Every phone call, email, and chat has been very positive. I am writing this review because my home burned down, and Octopus has been nothing but kind and helpful. They weren’t worried at all about the loss of revenue, and wanted to make sure I was okay and safe. I am so grateful. Lizzeth communicated with me through email after my call to make sure that I was okay, and that they had sent me an incredibly generous gift card to pay for groceries. I am beyond grateful. They have a loyal customer in me for when I do have a home again.

Ms Clarissa was most patience and very… Ms Clarissa was most patience and very helpfull with all of my questions and was always very polite even though sometimes I kept repeating my self if I did not understand her explanations but she was great in explaining it was on my side that I was not understanding ther terminologies of usage for the Kws or how every you say it...she was just as calm and so so helpful...I had to write something about her becase again I can keep repeating it she was awesome...My name is Olga Hinojosa..thank you for having such a great employee to attend your clients.

Compliments are in order for one of… Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.

Melissa was Awesome! Melissa was super patient and quick to help with my renewal. She also gave me other options in case I want to switch my plan. Octopus energy always has great customer service, a great app, and unbeatable rates! I highly recommend this company to everyone I speak with.

Amazing service Luis was amazing at helping me today. I was initially upset due to price change and he explained everything to me and what I needed to do to fix the issue. He was super quick at replies once all my information was submitted and got everything taken care of quickly. Thank you Luis!