Fast shipment, bad customer service The equipment looks great and was shipped well, arrived on time, but we can't seem to get ahold of anyone at customer service for technical questions. My husband has been trying all week, on hold for hours, has a case number and they haven't emailed or called back at all. He just has to keep calling to see if he can get through, and no far no luck. So we can't tell if this stuff works yet since he's still trying to get it hooked up.

Terrible customer service Got product quickly but it failed within two months of using it. Customer service is terrible said they would ship new item which I have never received and it has not been shipped! One month later

Many calls. No help. I've been in dire need of help with my system for months and no one is willing to help. I've made numerous fruitless calls to the help center. I've tried explaining over and over again that the system isn't functioning properly and I keep getting the runaround from everyone. Renogy is more interested in keeping me quiet than assisting me with the issues I'm having with my unit.

No repair facility Case2024041700067 Case2024041700067 Be aware before buying Lack of back up repair, and no repair facility The power bank I purchased less than a year ago, cuts off on 9watt load despite being more than 90% charged Seven emails later, they want to take a video that would take an hour as I don’t when it will go off. I told them that I am Elderly and don’t have the capability to take this video, and if I could return to their workshop, but they advised they don’t have this facility

After reading nothing but bad reviews After reading nothing but bad reviews, I decided to take a chance and see what I could make of your product. Most of the people's issues were either from those with no technical background or ones with was to much. I found the 3500w hybrid inverter to be relatively easy to set up and with a little research on my batteries, setup was fast and simple.