Terrible customer service Got product quickly but it failed within two months of using it. Customer service is terrible said they would ship new item which I have never received and it has not been shipped! One month later

So far the products are fine except… So far the products are fine except nuts, bolts and washers were missing from the boxes of hardware that came with the installation kits. All we asked for was one small bag to finish the job. The contact was cordial enough, but they wanted pictures to prove...I'm not sure what. We had to go buy the extra parts that we needed. We have just started using the generator and solar panels. So for they are working well.

We installed it according to the… We installed it according to the instructions and it works so far.

Samal purchase and generally good. Samal purchase and generally good. Would have received 5 stars but shipping needs some help. The item evidently went out UPS but then ends up being dropped at the local Post Office who then returns package. Need to ship direct to physical address which I requested on prior orders.

No repair facility Case2024041700067 Case2024041700067 Be aware before buying Lack of back up repair, and no repair facility The power bank I purchased less than a year ago, cuts off on 9watt load despite being more than 90% charged Seven emails later, they want to take a video that would take an hour as I don’t when it will go off. I told them that I am Elderly and don’t have the capability to take this video, and if I could return to their workshop, but they advised they don’t have this facility