Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

Great support and help when you need… Great support and help when you need it. Email faster than phone sometimes but they respond

The enrollment process was seamless The enrollment process was seamless! What a great deal with community solar...5% community solar credit for 20years off my national grid bill! On top of that ,my supply portion of my bill has been free the past 2 months and will continue to be every month for referring 20 others to save as well!

If you care about the environment, please read this I recently joined the Think Energy Eletric Company in Chicago, I think it's a great idea that they're trying to help the environment by protecting 50 trees in the Amazon forest for every customer that is registered. Theyre also working with solar energy, I think it is a great opportunity for generation Z because it is our future at stake. I invite all young people to join me Ezequiel Guadarrama

Best Energy Provider I have found Best Energy Provider I have found. Been researching energy companies for several years and they all have hidden fees and gimmicks. Think Energy is exactly what they claim to be. One of the lowest fixed rate in almost all markets. but the best part is they give that fixed rate for 3 years. most companies do not do that.