Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

Customer service is excellent and very… Customer service is excellent and very knowledgeable as well as actually caring about their customers. Also helps you navigate things in signing up. And even after a few months I had a question and Dan replied instantly. I am very impressed with service and the low price. Highly recommend

THINK ENERGY LOST PAYMENTS THINK ENERGY LOST 3 PAYMENTS. I SENT PROOF OF PAYMENTS THEY WANTED ME TO DISPUTE THE PAYMENT AND WRITE THEM A CHECK. BUT THEN THEY DONT RESPOND TO THE BANK. I FILED A COMPLAINT WITH THE PUBLIC UTILITIES COMMISSION ON 4-6-23 TO DATE THEY HAVE NOT RESPONDED. POOR CUSTOMER SERVICE REPS HAVE POOR LISTENING SKILLS AND READING IS WORSE. AS I WAS LOOKING AT OTHER REVIEWS I SEE THAT THINK ENERGY ONLY REPONDS TO CERTAIN REVIEWS. I WOULD LOVE FOR SOMEONE FROM CORPORATE TO SEE THIS AND CONTACT ME

Ive tried to become an adviser Ive tried to become an adviser and both times Ive had to contact your background check third party company who has been rude and unhelpful. Not a very streamlined process and not a good third party company to partner with.

Peter and his SuperstarTeam… Peter and his Team went about the under flooring Insulation and boiler fittment with a first class professional approach. From when they arrived on site the Team were very polite,organised and focussed on the job in hand.They worked in a clean and appreciative manner and once complete re- established the house and contents which had been removed to complete the work. Well done Guys Thank you and Merry Xmas Duncan