An appalling level of service from this… An appalling level of service from this company that advertises a "PREMIUM" level of service however fails to respond to emails and voice messages. And then invoices you for their so called "PREMIUM" service before providing any level of service. I will start naming and shaming shortly of all the people that I am being forced to deal with with no actions or outcomes. And yes, I will give my name and order number so they can pretend as soon as they give me somebody SENIOR enough in this organisation to actually something about my application.

Can't handle the workload Receptionist had be going in circle for an hour trying to reach someone. Unable to get through to customer service, so think about that before you rely on a visa for an important trip!

One star is being generous One star is being generous. After 4 weeks of repeatedly uploading documents, still nothing. Status is "submitted to embassy Dec 1, 1969" seriously? I have spoken to 4 customer service reps who claim to escalate to exec management, but I hear nothing. They took my money tho. I get "Upload successful" emails every time, but when I check a few days later, I get the same old story.

Save yourself frustration and stay away from CIBT Giving one star is being generous. Their Cust Svc is non-existent. Response time can be weeks, if at all. Do it yourself or use another service provider.

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. Awful. Slow. Ineffective. Twice now I have paid to get a Chinese visa in time for an invited international seminar, paying over $850 each time for "premium service" and overnight prepaid shipping. However, TWICE, as in BOTH TIMES that I have used this service, CIBT has failed to get me a VISA in time for travel. This last time they had 6+ weeks to get it done. However, representatives take an average of 3-4 business days to respond to any emails or even phone calls (if they respond at all), thus I fail to see how any of this is "premium" service. DO NOT USE THIS COMPANY. Pick a local travel agency, or apply yourself. I will also be informing my University to STOP suggesting anyone use this company for visa applications in the future.