Save yourself frustration and stay away from CIBT Giving one star is being generous. Their Cust Svc is non-existent. Response time can be weeks, if at all. Do it yourself or use another service provider.

I paid CIBT for help renewing my… I paid CIBT for help renewing my passport. I never received a followup email w a request for photos or documents. I’ve been on hold for one hour and no one is picking up. I left my call-back number, and no one called me back. This may be a scam.

I had a terrific experience with Ramona… I had a terrific experience with Ramona Borg. Although I had started my application myself and engaged her during the process, she was available at any given time during business hours to assist and check the documents. She was very professional and very comfortable to work with. I received my visa within 2 working days from Sydney application center.

Do not use them! Without a doubt the most incompetent company I have ever dealt with. Cant even organise a courier. 3 times I had to book one over the phone. The reason I had to phone is because their online booking platform didnt work. Twice I was given a verbal confirmation over the phone and was told to wait between 0900 and 1600. They couldnt narrow the time down. The first 2 times the courier didnt arrive. So I wasted 2 days sitting at home. Calling CIBT I was told neither one of the first two bookings for the courier were never made. The third time a courier did arrive, at 1630, but wouldnt take my passport and documents as it wasnt in a satchel and didnt have a consignment note attached. I was told by CIBT to put in a A4 sized envelope. I have cancelled my trip to Algeria now. Purely because these clowns are completely incompetent and I am not letting them anywhere near my passport now. Do not have anything to do with these people under any circumstances.

CIBT literally saved our vacation CIBT literally saved our vacation. I noticed 2 weeks prior to our departure that my husbands passport expired a month earlier. I called the local Gov't agencies that you can go to as the owner and walk thru yourself but the closest on was Denver Colorado 6 states away. it would have cost more to fly there and do it ourselves than what CIBT charged. All the closer drivable locations were completely booked.