陳薇竹
TWI tried several time to check in my… I tried several time to check in my cruise but failed. Their customer service is very good and responsible. Christine was assisting step by step and finally I got my e-tickets!
Wing Hong Lau
HKPrompt reply and efficient in handling of cancellation I must express my sincere thanks to Angelo Gonzales, who has helped me to arrange cancellation of cruise that I booked without notice the year of departure not being in 2025, but rather depart in 2026. This is totally my own mistake, but he helps to deal with the cancellation without asking reasons, very professional. I am very impressed by his efficiency in dealing with this matter.
Nicole
JMCamille was so helpful Camille was so helpful. She gave me full details on the cruise I was inquiring about that other booking agents couldn't assist me with. If I haven't speak with her I doubt I would get the right answer I was looking for
Miriam Rosenberg
ILSheila was so kind and patient … Sheila was so patient and gave information on all the possible cruises I requested. Our's was very complicated, as it was a wheelchair , seniors and children. Thank you for your kind patient helpful service.
Kahon Chan
GBEfficient customer service! While they could have used a better UI, CruiseDirect's search engine is still easy to use, up-to-date, and it's handy to check stateroom availability (especially when NCL's own search result page is slow to refresh). The extra perks are also useful. But what really stands out is the customer service, the live chat is quick and efficient, both Louella and Camille were very helpful in adding my FCC discount back to an existing booking. Highly recommend!