Great experience except for one shuttle driver. Great experience overall except for the driver who picked us up when we returned to Chicago O’Hare. We had my 84 year old mother with us along with her walker and luggage. He made absolutely no effort to help us board the shuttle or get off. Not the type of service I have experienced previously with other drivers.

Choose any place but WallyPark If you have another choice, take it. We arrived into ATL yesterday, followed the instructions to text the shuttle at bag claim and still had to wait for about 25 min for a pick up. While we waited, multiple shuttle buses for the competition passed us waiting, repeatedly. All the other remote parking companies had shuttles come by every few minutes, sometimes 2 waiting to pick up customers. Meanwhile we waited and waited and waited. I would share a photo below but there is nothing to share. Spend a little more and pick anyone but WallyPark. This was my first and LAST time to use WallyPark.

Employee Excellence We always try to stay at WallyPark and are always pleased. This stay was more than satisfactory due to the exceptional service by your employees David, Marco and Nikki. Upon our return or battery was dead and they went above and beyond to get us back on the road. When I asked how to compensate them I was told to just drive careful going home. What could have been a long night after a long trip ended in a positive light due to these employees. Great Job!

Website miscalculates discounts; Support is horrible Site offered 30% discount for Members. I was logged in to receive the 30% discount. Selected the dates for parking and it showed the correct discount, but when getting to the Summary/Payments screen, only 20% discount was showing. Clearly they miscalculated. Tried many times to reach out to their Customer Support. After ~ 5-7 days and my inquiry being escalated, they indicated it was a programming issues and would speak with their programmer. I asked about getting the 30% discount but they never responded to that request or an additional follow-up. The parking experience is good but if they misrepresent fees and do not stand behind that, there are other options at the PHL airport which I may now explore.

I always trust my Tesla to WallyPark… I always trust my Tesla to WallyPark Valet Premier Garage parking, and I have never been disappointed. The staff is very careful with my car and responsive to any queries or concerns I may have. They go over and above to provide excellent service. And, another huge plus, they have frequent shuttles to and from the airport. I highly recommend them.