Very helpful customer service I wound up using this service via ITA Airlines. I needed to change my ITA flight and their number came up. The employee that helped me, Shine, was like a booking angel. Her customer service was superb. She was helpful, sweet to work with and an excellent problem solver. They offer better customer service than airlines and I would use them again.

Stuck in London lost passport… Stuck in London my passport maybe locked in a closed cafe and London BA offices closed for the night. Called BA in San Francisco and fell into the hands of Nicholas. After four hours on the phone Nicholas calmed me down issued a new ticket. Cafe opened found my passport and was even seated with my partner. Never would have happened without Nicholas’ skill and patience. Thank you, Nicholas

THIS COMPANY IS STILL SCAMMING PEOPLE and should be blacklisted and held to account by airlines and credit card companies Whilst in the USA and 2 days before flying back to the UK, I became hospitalised due to a respiratory virus. Whilst in hospital on oxygen and a drip, I telephoned a BA number to cancel my return flight. The recipient at the end of the line confirmed they were BA. After being told the return ticket could not be refunded/transferred I was then reluctantly persuaded to pay for a return ticket in 6 days time despite saying that I could not guarantee that I would be fit to fly by that date. The response was that this ticket would give some credit against my cancelled ticket and was flexible. These tickets where never validated by BA and by this time I became suspicious of the BA contact in USA. It was only after I got back to the UK that it became clear from my AMEX credit card statement that payment had been made to First Fly Travel and not BA. A copy of the credit card authorisation sheet given to AMEX had been fudged as if it had come from BA by showing the BA logo but used an out of date address for the Las Vegas airport and an incorrect signature. I have since made a possible fraud case through BA and they advised that no transactions had been received from First Fly Travel in respect of the booking references they had used. It seems First Fly Travel has pocketed all the money paid for the ticket (some £4000 odd)?

The company is a scam! The company is a scam!! They are not associated with whatever companies they pretend to be. My partner though she was calling SAS but I’ve been seeing many comments about them posing as a mediator for whatever company. It’s a scam. There is no doubt. Do not trust the positive reviews here, they barely even makes sense when you read them.

John was extremely knowledgeable John was extremely knowledgeable, patient and thorough in dealing with my very unique situation. He resolved an issue that required a level headed individual. He made my experience pleasant and remarkably easy. Thank you John!