Very helpful customer service I wound up using this service via ITA Airlines. I needed to change my ITA flight and their number came up. The employee that helped me, Shine, was like a booking angel. Her customer service was superb. She was helpful, sweet to work with and an excellent problem solver. They offer better customer service than airlines and I would use them again.

Anton went above and beyond for me when… Anton went above and beyond for me when everything was going wrong. Truly EXCEPTIONAL customer service, I couldn’t be more grateful, sincerely THANK YOU ANTON. EXCELLENT HELP!!

Angel or agent My familly was faced with the shocking news of a war breaking out in Israel. Having spoken to my son which was studying abroad, he expressed his fear and desire to return home. As he just turned 18, and was was never exposed to such horror, we tried everything to make this happen. Trying all types of routes to get a flight... none were possible. On Oct 8th, we got though ElAl consolidation number and spoke with an Angel, her name was Susan. With reassurance, kindness, patience she managed to find the most reasonable flight back. While faced with incessant questions and back and forth she stayed very patient and was available to answer every one of our concerns. She even check up throughout his journey. I was lucky to have fallen with such an amazing agent.

Terrible Experience Total Scammers They pretended to be KLM Airlines and ripped me off for $1,600.00 telling me that they were going to refund the $7,300 I spent on return airline tickets, after they received my money the women named Jayde sent me a text and said that they could not refund my money for the tickets because I didn’t have a refundable ticket ? What was she talking about, why would I have tried to get my money back from her if I had bought a refundable ticket ? If something doesn’t make sense, stop and think before giving them money. They are total scammers, don’t be fooled.

Stuck in London lost passport… Stuck in London my passport maybe locked in a closed cafe and London BA offices closed for the night. Called BA in San Francisco and fell into the hands of Nicholas. After four hours on the phone Nicholas calmed me down issued a new ticket. Cafe opened found my passport and was even seated with my partner. Never would have happened without Nicholas’ skill and patience. Thank you, Nicholas