A first class service The driver contacted me as soon as the plane landed to tell where to stand outside the arrivals building. She kept in touch until she had negotiated the traffic to reach me. She drove safely, dealing efficiently with busy lanes and delivered me in a timely way. The vehicle was spotlessly clean and I was offered a bottle of water. Thank you for first class service 🙌.

Great experience Driver came ontime, car is nice and clean. Travel to Madrid airport was smooth. Totally recommended.

Comfortable Ride The driver arrived early, and communication was clear. The car ride is comfortable.

inadmissible The driver was supposed to wait me at the arrivals gate holding a sign with my name at 23.30h. Instead of this, he sent me several whatsapp asking: "where are you?""go outside de building and look for pillar A5" "I remind you that you 45 minutes to come since the plane lands" all these messages BEFORE 23.30h... Besides, once I arrived to "pillar A5" he was not there so I sent him a whatsapp and his answer was "send me a photo"... Finally he arrived 5 minutes later. I think it is absolutely inadmissible and my customer experience was tremendously poor...

We arrived well before the scheduled… We arrived well before the scheduled pickup time and I notified my driver. In a few minutes they picked us up. All was perfect !!!