Deception Live in Canada, went to website of a Canadian hotel. Booked reservation and did not read the fine print on the checkout page. Received confirmation email from reservations.com with the rate in USD. After returning home, discovered USD14.99 "booking fee" on my credit card statement. Called reservations.com and told that booking fee is on the checkout page and could not be refunded, even though no mention of booking fee USD14.99 on the confirmation email. First, deception in disguising as hotel website, Second, deception in fine print booking fee. I shall hotel direct in future. Booking online is a minefield of EXTRA and HIDDEN charges. Hope this helps others avoid the extra costs/frustration I experienced.

Don't Be Fooled... These People Are Fraudulent: The True Meaning Of BAIT AND SWITCH. Total Liars That Make You Believe You Are Working WithThe Actual Hotel But In reality They Book The Room With Exspedia And Charge You 70.00 Extra. This Company Is A Third Party Trying To Get Your Money By Any Means Necessary And Really They Should Be Ashamed Of Themselves. I Tried To Cancel My Reservation In The Time Frame Allowed To Me And Well You Guessed It They Said It Was To Late. Note: Please Do Not Book With These People Save Yourself Aggravation And Irritation. Avoid At All Costs It's Absolutely "FRAUD" Never Will Happen To Me Again!!!

Made a reservation through getaroom.com Made a reservation through getaroom.com. When my grandson arrived at the hotel, he was denied a room because he did not have the credit card that the reservation was made with. Now getaroom.com is denying a refund because "the cancellation policy states that it is non-refundable". A reasonable person would assume that if the hotel denied the room, then the reservation was cancelled and should be refunded, regardless of the policy. I still don't have a refund 4 months later.

Left stranded in Jamaica and company kept refund Booked at a hotel in Jamaica on April, when we turned up, the resort turned us away because one of the party in our group was below the age of 18 (even though our reservation showed there was 1 child). The resort has since refunded hotel reservation, provided proof, yet the company still refuses to refund us the monies paid. It was a horrible experience which left us stranded in Jamaica without a hotel. I have written to the company many times, spoken to them on the telephone on multiple occasions, each time they pretend to speak to some team in the back office, say they will process refund in 3-5 days then nothing. This has been going on since April. I would highly recommend that no one ever use this website. I am in the process of securing legal representation to bring a lawsuit against this company.

Fraudulent/Unauthorized Charges to CC prior to hotel check-in I made a reservation through reservations.com and was charged other charges that were not authorized on my credit card prior to checking into the hotel. There was no invoice or explanation for the additional charges. The charge for the hotel room booking was separate and agreed to. Both charges appeared on my credit card prior to checking into the hotel. I'm disputing the charge and taking this to media.