Trying to book a BA ticket from London … Trying to book a BA ticket from London to Basel, Switzerland and when I go to do the payment details, it keeps saying payment card type is wrong when it isn't! I am paying with a visa debit card and it's telling me its the wrong type but why?!?! Can't book my ticket and after seeing all these reviews I feel put off. Sky scanner is a very trusted website and to be going through a 'secure booking' on sky scanner and it not being like that all because of Ctrip is making them look terrible.

Extremely poor service Extremely poor service. Called 4 times to fix the passengers details that not sure who made the mistake. Called them then the airline then c trip again, than given contact me to call another agency than paid extra $65 Australian for her to change the passengers details because Ctrip staff did not know how to do it. Better pay more then be on the phone for about 3 hours.

Awful company! Awful company!! I bought a flight ticket Alicante-Hong Kong, they didn't give me the option of entering my full name (I am spanish, so I have two surnames). When I give my passport details, I put my full name and give my personal info correctly. Howewer in the reservation, even my passport expiry date was wrong (Ctrip fault again). Hopefully I checked it and see that this wasn't correct. Now they say they can't add my second surname and they don't know if I can't fly. I've called British Airways and they told me this isn't true and that Ctrip should solve me this problem.

Paid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...

Even worse follow up to a bad review So, in response to my review below, ctrip just called saying that I had made a mistake on their system. I think they are confused about their own policy. There is a big difference between changing a name on a flight and correcting a name on a flight. I am the same person! However, it seems to be ctrips policy to just deflect liability rather than help their customers. Wrong attitude and I won't be using them again. It feels like they only called to antagonize me having basically stolen the 600rmb from me.