Unethical Unethical. We were mandated by the government not to travel because of COVID and Ctrip is keeping the money that we paid them instead of refunding us. They have the ability to refund us but are choosing not to. We specifically applied for a refundable room for this. They do not care about taking care of their ongoing customers.

Beyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.

BEYOND TERRIBLE CUSTOMER SERVICE BEYOND TERRIBLE CUSTOMER SERVICE. Booked a flight to Seoul from Shanghai. Instead of landing at 8 pm, the plane landed close to 11 making me miss an important business meeting I was meant to be attending in the first place. On the way back, over 2 hour delay as-well. No warning from Ctrip. Ended up wasting a whole weekend, a ton of money and never made it to the business meeting. When I confronted Ctrip about it and asked for some type of compensation for their incompetence, I got given a bunch of excuses and got hung up on. Basically you pay for a service that you never receive. Absolute bullocks!

Extremely poor service Extremely poor service. Called 4 times to fix the passengers details that not sure who made the mistake. Called them then the airline then c trip again, than given contact me to call another agency than paid extra $65 Australian for her to change the passengers details because Ctrip staff did not know how to do it. Better pay more then be on the phone for about 3 hours.

Took money and emailed an eticket for … Took money and emailed an eticket for flights. Checked with British Airways to confirm flight was booked and found the following - No eticket issued - Incorrect passport details entered so I cant verify my identity If I went to the airport I would have had no flight. Someone from Ctrip please contact me immediately to recitfy this once you read this review. 49720