Quick resolution (Fraud) Update, the situation was quickly solved and I have received the money back. I have used this site in the past and so I will continue to use even though there has been this problem, which has been solved. Fraud, they took my money without a reservation (the hotel reservation failed because the credit card was refused, but they took the money anyway, how this is possible!!!)

Terrible Customer Service - AVOID! I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

Awful service been waiting since June… Awful service been waiting since June unable to get through by phone. Sent many emails which come back. Now going through resolver and if no luck will take it further. Booked same flights as friends Turkish Airlines They booked direct got their refunds I booked through last minuite and no refund. Company has no customer service and is a shambles. Desperately need these funds back now so disappointed!

LM give Booking.com a bad name! As others have said, LM customer service won't do anything except acknowledge your request. I needed to delay a departure date due to Covid and they just kept delaying until the point it was too late and more costly to make changes. Funny how they give you access to make the booking but not to amend it. Maybe because they want to charge more money for late changes. Be very careful and please note that some holidays supplied on the Booking.com site are actually supplied by Lastminute.

After an earlier review I had a… After an earlier review I had a response from Last Minute on 21 August, promising feedback on the issue I raised within 28 days. Well it's now 29 September and still I have heard nothing. Only another 2 months before the first anniversary of my mother's death which caused the problem with my short break!