Terrible Customer Service - AVOID! I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

LM give Booking.com a bad name! As others have said, LM customer service won't do anything except acknowledge your request. I needed to delay a departure date due to Covid and they just kept delaying until the point it was too late and more costly to make changes. Funny how they give you access to make the booking but not to amend it. Maybe because they want to charge more money for late changes. Be very careful and please note that some holidays supplied on the Booking.com site are actually supplied by Lastminute.

Total Scam "Full Flex Ticket" criminals - they appear with different name Bravofly and when you call you get Lat Minute Travel. We lost a full flex ticket because they were unable to change dates even they promised to do so. later they claimed the ticket was still active and considered it a no-show. We called multiple times to resolve but without success to resolve the situation. They just repeatedly assured they are still working on it then an auto-generated email from a different company then Bravofly instead Last Minute ended up in spam folder and the 2 weeks response frame in that email never has been brought to our attention nor a call to them was indicative about that 14d time frame or email sent to us.

Please avoid at all costs Please avoid at all costs. Our tickets were cancelled with back In June with no explanation. We rebooked direct with the same airline as the flights were available but now 13 weeks later still no refunds. All we are getting is your refund will be issued soon. You are risking your money and your trip being ruined by booking with this company.

Booked through Google Booked through Google, only to find out it was actually through LMT. After the stay, had separate charges from both LastMinuteTravel and the hotel. Called the hotel to say they shouldn't have charged me, they responded that LMT had not provided payment, so I am responsible and to call LMT. Was on hold for 1/2 hour before having to hang up due to other responsibilities. Surpised that Google allows such a disreputable company operate under their name.