My friend traveled with my dogs My friend traveled with my dogs from Los Angeles to Hamburg via Zürich. The pilot decided to stop in Geneva to refuel. So she missed her connection in Zürich. There was no way to get to Germany. She got put up in a hotel with 20 Fr. and didn’t get the dog back_ they would not let her take the dog or her luggage. We had no information what happened to the dog. They just said it will be taken care of. That is not acceptable and a big liability for them. I just hope, that they are all okay. If you have an animal don’t fly with them. I’ve been on the phone for five hours and still don’t know what’s going on.

Absolutely pathetic Absolutely pathetic. Airlines lost my two cabin bags, which they told me to check in at Venice Airport. Travelling to Amsterdam via Zurich. For 5 days, you call everyday to hear the same pathetic excuse. Still searching but it was tagged in Zurich!!! So now just my bags took a lonely walk into Zurich city. I assume it was stolen!!! No priority given to report. Never fly this Airlines.

Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.