
David J
FRCall center Call center - Cape Town South Africa Service agent - Steve Amazing service when booking an unaccompanied minor flight for my son, from London to Geneva. Steve explained and confirmed everything in great detail. Thanks

Karl
GBTerrible Customer Service no help at all We made a booking, but Swiss Air messed up and said we hadn't booked those services. The agent did not want to see receipts we'd paid for, look at confirmation email or bank statement showing funds to swiss air. Didn't want to transfer us to somebody who could help. Said only option was a complaint form. Left us on hold for 10 mins on a 40 minute call. Second worst customer service ever encountered (not quite as bad as O2!!)

Mikael Forslund
SEIgnored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Mr Antonio De Menezes
GBthey offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

Meghan Madigan
GBThe most abysmal customer service The most abysmal customer service. I have been trying to get proof from the airline that I missed a flight but they are entirely useless. The live chat suggests contacting imaginary email addresses, as do the operators on the phones. There is a complaint form online but should you fill that in, someone will reply to a completely made-up scenario and ignore anything you've said. The saga continues..... Further, if you have to rebook a refundable fare, you can only do so by calling them and then they add about 30-40% on to the online price! Be warned.