Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

An airline that doesn’t care for customer experience It’s life that things do sometimes go wrong when travelling - but Swiss deals with the issues in such a poor way that they further deteriorate the customer experience. I paid CHF 250 to move back my return flights to a later time (to avoid delays due to a storm). My original flight took off (albeit late) but the one I move to was cancelled. As there was no inbound aircraft I would say it’s reasonable Swiss knew that the later flight would be cancelled when they accepted my 250 Franks to change my flights. Their best effort to get me and my family back to Switzerland was 24 hours later (changing a direct flight to an indirect one which took 7 hours rather than 2) and when we did finally arrive, they had lost all 3 of our bags. The response from customer services highlighted the fact the do not prioritise customer experience. We have taken a lot of flights with Swiss but will now start to book with alternative carriers. Really disappointing and frustrating experience from an airline that once was very good.

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Stay away from this airline Don't get fooled by this airline's name, it's much worse than any cheap flight companies. I booked my trips with them twice and both experience was horrible. First time my flight is canceled just two weeks before and no rebooking possible. Second time, my flight was rescheduled twice and in the end, I need to wait in the Transit Airport for a day to catch the next one. Again, no rebooking is possible. The customer service is also horrible. The call center workers are also just like robots. They just keep repeating generic sentences and being passive aggressive all the time without solving any real issues. Stay away from Swiss airline!

SWISS calls it Premium Customer… SWISS calls it Premium Customer Service, if you choose Business Class. – not worth it at all. The Email is: customerfeedback.premium AT swiss DOT com Imagine you fly coach ... and it is not customerfeedback.coach AT swiss DOT com :-) but customerfeedback AT swiss DOT com and if you end up there you are lost for sure. Dear Mr. V, I refer to your additional message of 29 March 2024. Regrettably, my correspondence dated 29 March 2024 has again failed to meet your satisfaction and we have not been able to offer amicable resolution. However SWISS has responded adequately in your case. I therefore trust in your understanding that this message reflects our final position and that this file is now considered closed. Yours sincerely, Mrs. W ... you s..., ... Swiss Premium Customer Service.