Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer

No food or drink offered to us as… No food or drink offered to us as stated in the booking, when I returned home I complained and was told it was because I never ordered a special meal , absolutely rubbish as I did order a vegetarian meal , just excuses for poor service and not providing what they say . The group I travelled with also let down .