Amateurs I have a job where I often have to fly with a lot of heavy gear. That's usually a relatively uncomplicated experience. I show up with my bags, I pay for excess luggage and the extra weight, and I'm off to the odd-size counter. Easy. But not with Pegasus Airlines. I showed up with a hard case that weighed 37 kg and was told that they couldn't accommodate bags heavier than 33 kg. I told the man at the counter that I was, of course, willing to pay for the extra weight, but that wasn't an option. After splitting the contents of my case apart, I got the excess kilos crammed into my second bag. I have never experienced this with any other airline I have ever had the fortune to travel with. Besides this, the guy at the counter couldn't offer any assistance, and his supervisor was one of the rudest employees I have ever had the misfortune of meeting. I will never set foot on a Pegasus plane again. Amateurish operation.

World worst airline ( don’t travel with… World worst airline ( don’t travel with them ) I booked ticket for a friend paid £513.80 I did mistake in booking about his name My friend for 3 names His first name is Muhammad Amir I did mistake I put Muhammad as first name and Amir last name And missed his last name Date of birth was right in booking I realised when I set ticket to my friend and he showed me this mistake 10 Days was remaining fly Airline denied to correct name And denying to give refund as well Our all money seems to be wasted That’s absolutely disgusting And are thief

I booked and paid for specific seats… I booked and paid for specific seats for my roundtrip, but I was not seated where I paid to sit on both occasions. During the outbound flight, passengers argued about their seats, and I was forced to sit in a different seat. On the return flight, my seat was changed without my consent. Both times, I had booked an aisle seat, but I was given a middle seat instead, which I really dislike.

Terrible service Terrible service. They are racists. They refused my brother to get on his flight to Canada without a reason him ending up stranded. How do you expect people to use your airline if you're service is bad . This is a legal matter and am waiting for your manager to respond as my lawyer will be sending a letter for court date. Unbelievable I won't recommend anyone to book with this airline. Also they don't provide food.

Hey this is Muhammad shahriyar Hey this is Muhammad shahriyar, I hope Pegasus airline with contact with me, my flight was from STN TO Turkey today on 13 April but unfortunately the flight delayed for 2 hours. But one of you colleagues they disrespect me in the front of whole ppl the time was around 12.30 I already complained about her. You should take strong action against her. Hope you will contact me. You can see the cctv.