first time experience I used Pegasus for first time - and I can't complain! Though I not used check in bag service - what seams to be the biggest issue by reviews I came a cross!- My flight was pleasant and even landing both ways was smooth (travelled Manchester-Antalya roundtrip).Staff was friendly and helpful! I will give 4 stars because of prices on board!! I know prices is high on all flights - but they prices is EXTREAMLY HIGH! Something to think about!

Hey this is Muhammad shahriyar Hey this is Muhammad shahriyar, I hope Pegasus airline with contact with me, my flight was from STN TO Turkey today on 13 April but unfortunately the flight delayed for 2 hours. But one of you colleagues they disrespect me in the front of whole ppl the time was around 12.30 I already complained about her. You should take strong action against her. Hope you will contact me. You can see the cctv.

Never again. Worst airline. Despite been warned I took the chance and travelled with Pagasus only because I had to travel in emergency and no other flights were available. I have not seen any staff more rude than Pagasuss staff. Rudeness starts as soon as you hand over your luggage. It continues during flight. No food served. No drinks. Not even water. You have to buy your food. No entertainment. No screen. Even if you buy a drink, it will be served after good one or two hours , despite continuous reminders. The real horrors start when you land in Istanbul and they completely stop owning you. When ask for help they are useless and very very rude. Shouted at my wife and called her names in Turkish language. We missed our flight due to them and had to buy another one for 1500 pounds which was the next day. Othe passengers lost their luggage. Other passengers complained that their flight left 40 minutes earlier without them being informed. They missed their flight too. Every passenger had some issue. It was the worst day of my life. Never again!!!!!

baggage lost, they don't care baggage lost. they don't take any action to get my baggage back. just a whole lot of sorry talk

Oversold flight - dreadful communication, no compensation We were scheduled to fly to Qatar via Istanbul. Due to Pegasus’s shameless profiteering they had oversold the flight by 9 seats. My wife and I were unlucky and told we could not fly meaning we also missed our connection. We were put on a later flight to Istanbul and had a 24 hour stop over before our revised connection (compared to a c.3 hour stop on our original flight). At Stansted we were told we would be given accommodation at the other end given the overnight delay. Upon landing in Istanbul past 11pm we found the Pegasus hotel desk closed and the ticketing staff refused to help and so we were forced to find and pay out for a hotel ourselves. The following day we were also not provided with any support or meal tokens for use in the airport. This happened 3 weeks ago and we are yet to hear from Pegasus about the compensation we are owed as per their own terms and conditions in this scenario. In summary: 1. Pegasus prevented us from taking our 2 scheduled flights due to overselling flights 2. Pegasus failed to provide us substitute accommodation even though the replacement flights caused us to be delayed by 24 hours and we were stranded in a foreign city overnight 3. Pegasus have failed to provide the owed compensation and reimbursement for incurred costs 4. Pegasus have not even had the decency to be in touch about the matter or to apologise despite us providing all of the required receipts and evidence alongside the claim