baggage lost, they don't care baggage lost. they don't take any action to get my baggage back. just a whole lot of sorry talk

Hey this is Muhammad shahriyar Hey this is Muhammad shahriyar, I hope Pegasus airline with contact with me, my flight was from STN TO Turkey today on 13 April but unfortunately the flight delayed for 2 hours. But one of you colleagues they disrespect me in the front of whole ppl the time was around 12.30 I already complained about her. You should take strong action against her. Hope you will contact me. You can see the cctv.

Amateurs I have a job where I often have to fly with a lot of heavy gear. That's usually a relatively uncomplicated experience. I show up with my bags, I pay for excess luggage and the extra weight, and I'm off to the odd-size counter. Easy. But not with Pegasus Airlines. I showed up with a hard case that weighed 37 kg and was told that they couldn't accommodate bags heavier than 33 kg. I told the man at the counter that I was, of course, willing to pay for the extra weight, but that wasn't an option. After splitting the contents of my case apart, I got the excess kilos crammed into my second bag. I have never experienced this with any other airline I have ever had the fortune to travel with. Besides this, the guy at the counter couldn't offer any assistance, and his supervisor was one of the rudest employees I have ever had the misfortune of meeting. I will never set foot on a Pegasus plane again. Amateurish operation.

World worst airline ( don’t travel with… World worst airline ( don’t travel with them ) I booked ticket for a friend paid £513.80 I did mistake in booking about his name My friend for 3 names His first name is Muhammad Amir I did mistake I put Muhammad as first name and Amir last name And missed his last name Date of birth was right in booking I realised when I set ticket to my friend and he showed me this mistake 10 Days was remaining fly Airline denied to correct name And denying to give refund as well Our all money seems to be wasted That’s absolutely disgusting And are thief

I wouldnt even give them 1 star. I wouldn't even give them one star. First of all, not a single worker at Istanbul International Airport speaks English! I paid for extra luggage, and none of it was accepted at the security checkpoint—they told me to proceed to the next point. The staff at the next point questioned why the first checkpoint hadn't taken my bags. I was sent back and forth, and with 40 minutes before takeoff, no one wanted to take responsibility. I called Pegasus support, and they outright lied to me, claiming "there was a reason for it," as if my luggage violated some rules. I argued that if that were the case, security would have confiscated it. That's when they told me to "just leave your luggage and report it missing," before hanging up on me. The worst experience I've had is with the Turkish airport staff. I will never vacation in Turkey again. In desperation, I called a friend who speaks Turkish and asked him to pretend to be Pegasus customer support. I put him on speaker, and he instructed them to take my luggage because it was their fault. Eventually, the boarding staff complied. This was my only recourse after I had paid for luggage weighing 2x 20kg and 3x 12kg.