The manager Taylor at comfort inn at… The manager Taylor at comfort inn at Vancouver mall was a super sweet and helpful lady. Karina was also A very helpful front desk lady. Helped me with a smile every time. Everything in my room was clean and organized. Very pleasant stay.

Awful customer service Awful customer service - told to check out early due to a total power outage at hotel and refund for 2 nights would be given. Now hotel refuses to issue refund, management doesn't reply to contact and choice hotel customer service are useless Avoid all choice hotels - will never use again

The reviews cannot be real The reviews cannot be real. I have been a member of Choice Hotels many years. Please make sure the rating is 4 stars or close as possible or the hotels at least in the DMV area will not be nice. I even found several needles in the bathroom in Baltimore. In staying at the Quality Inn 801E Parham. Booked two nights but was scared to stay 2nd. Saw glass in the parking lot in a.m. that looked like someones car window was broken. If you are looking for a decent room in this chain you probally need to pay very close to $200 a nite no matter what the reviews say. Leave yourself time to switch rooms, location etc. I have been disappointed many times, and more lately. I used to think it was just the Econolodges. Affordable should not be scary.

Deceptive advertisements I have been a customer for many years but never applied for their Choice Privileges Master Card (Wells Fargo). There was a advertisement incentive to apply for the card to get $100 back while I was doing the current reservation. That did not happen. I finally got the email confirmation 3 days later after I called them. The card would not arrive via mail before my weekend stay so I won't get credit for the stay because I won't have the CC to use it during check in. The suggested advertisement seemed to make you think you was going to get the $100 credit on the current reservation you are making. I reserved the room with another CC and called them to try to get the CC information so I can use it when I check in but they couldn't provide that on the phone call.

their promotions are scams their promotions are scams. The current one "stay 2 nights and get a 3rd for free". They refuse to credit points for 72 hours after the second stay -- when most people are back home. The limited promotion ensures no one will collect. We fell for this scam and want to warn others.