Total ripoff Total ripoff! Do not book anything through this company. You'll save hundreds of dollars booking direct. Customer service is a joke, all they do is run you around in a circle. They overcharge your tax and pocket the difference. ILLEGAL!!!! 0 stars if possible. Hard to believe Southwest Airlines utilizes this scam travel company.

Do compare cost of direct bookings but good customer service There were issues with my booking and the hotel, so do check the commensurate price out before you book. That said after the fact my complaint was followed through and resolved well by a very helpful customer service manager. I would use again.

"we can only recommend you to book your reservation with the hotel directly" I cannot make reservations because something is preventing my account from doing so. I keep getting an error saying "Sorry. We're unable to complete this transaction. Please contact us at concierge@ or call (773) 257-7680 or internationally at (855) 355-7625." This is the customer service's response: "We have checked your account with our technical department and they have found an error that is blocking all your booking attempts and is the reason why you keep getting the same error and in this case we can only recommend you to book your reservation with the hotel directly." Their solution is to stop using their service. What kind of customer service is this?

Worst experience ever they scammed me… Worst experience ever they scammed me with fake website pictures and texts from a different hotel. Once I came in hotel nothing was the same, no Pool, no parking space no big gym just 2 fitness things. AND THEY WONT EVEN GIVE ME MY FULL REFUND and compensation. Really scammers! I WILL NOT STOP TILL I GET IT BACK

Booked a Hotel using the AA portal Booked a Hotel using the AA portal. After clicking to pay, the page went right back to the register to pay page. Checking my e-mails, they confirmed the reservation. 2 minutes later they confirmed the reservation again. Now I have 2 bookings for the same Hotel. I was waiting for this issue to be solved since this was a non-refundable reservation. After conversations with the Rep from Rocketmiles, the issue was resolved. I find the Air Mile Rewards the Best Program for someone who travels a lot.