Worst experience ever they scammed me… Worst experience ever they scammed me with fake website pictures and texts from a different hotel. Once I came in hotel nothing was the same, no Pool, no parking space no big gym just 2 fitness things. AND THEY WONT EVEN GIVE ME MY FULL REFUND and compensation. Really scammers! I WILL NOT STOP TILL I GET IT BACK

Total ripoff Total ripoff! Do not book anything through this company. You'll save hundreds of dollars booking direct. Customer service is a joke, all they do is run you around in a circle. They overcharge your tax and pocket the difference. ILLEGAL!!!! 0 stars if possible. Hard to believe Southwest Airlines utilizes this scam travel company.

This company is a disaster This company is a disaster. It is astonishing that American Airlines abandoned their mileage program to a company that speaks broken English and can not process a situation. Then when you need help, no one from American Airlines wants to be bothered with you. BE AWARE American Airlines does not value your points even for us folks that spend money via flying or partnered credit card to earn them.

You will not receive rewards Update: After speaking with Rocketmiles staff for an hour last week I just received an email from Carla Herrera, the Rocketmiles Customer Loyalty Manager alerting me that there was an error preventing the rewards from being sent. No timeline, no solutions, just excuse after excuse. Rocketmiles is absolutely terrible with following through and posting the rewards you have earned. I have been waiting since October for nearly $400 dollars worth of REI rewards and despite many calls and emails to their concierge team I have still never received any giftcard codes. What is most upsetting is they NEVER follow up. You will speak with their staff and will send emails, but they never respond and you have to call to get any answers. Between REI and Amazon Giftcard rewards I am waiting on almost $700 dollars worth of giftcards and am no closer to getting an answer.

Gave them one star because I couldn’t… Gave them one star because I couldn’t give them zero. Customer service is horrible. Technical issue on login hasn’t been resolved in 6 weeks, how is that possible? Really disappointed, unfit people behind customer service. Still locked account unable to book with them, hopefully American Airlines drops them, no answer on how to reactivate or open a new account. They are really bad company