I have emailed a number of times and… I have emailed a number of times and spoke to, as of today, 16 people and all of them say the technical team is working on it, then I get notified that this is an unknown error and can not be helped. I have used this service as an american airlines member for years without a glitch. This has been going on months! My husband can log in and make reservations fine. American Airlines says they can do nothing! I am unable to reach a person in an executive capacity to help and am told that I am forbidden to speak with a technical team member to help problem solve. I am happy to speak to anyone regarding this problem to help get resolved. The representative last night informed me that I have 3 accounts but offers no solution on how to fix that problem and that tech doesn't know how to either! Please help!

Incompetant and Useless I have never used AA miles for a hotel before today. I have plenty of miles in my account to cover said hotel booking. Can not check out due to reasons unknown i either get an error message or it just takes me back to the checkout page. Rocketmiles Customer service is ZERO help with a scripted response on repeat to book my hotel directly with hotel or use another platform. WHY would i do that when i have enough hard earned miles to redeem finally!? AA tried to help but has no authority to book hotel. Call rocketmiles back ask for supervisor who gives same scripted response but now says 72 hours for reply but i need this hotel tomorrow. Unbelievable that AA uses this incompetant service to handle hotel bookings. Never again. The equivalent of a vending machine eating your money. Update - YES after customer service emailed me a vague request to validate my identity I complied and they sent back the exact same scripted email again requesting to validate my identity. I called customer service jumping through many hoops (including finding out after 2 hour long hold times finding out the "tech team" only works after 10AM chicago time) that they couldnt tell me specifically what information they needed to validate my identity and i should guess and send whatever i feel is proof of identity. Only after having to send a photo of my license and printed statement of my AAdvantage account (all my GUESS to send since nothing specifically listed and customer service couldnt tell me what was needed) did my account get cleared. It is easier to login to actual bank accounts after fraud than this. My original review still stands but yes in the end it was resolved after hours of pulling my hair out.

i sent mail @custmer service. reply asap i sent mail @custmer service several times and text @facebook messenger. no one reply. no one cares. i’m wondering this site is working now? need to check mail (privacy or conceige mail) and reply asap. eventhough already finished communication with hotel, but rocketmiles not doing anything. OMG

* * * High Price - few miles earned * * * Rocketmiles.com has substantially reduced the number of miles you can earn when buying an overpriced hotel room from them. It is no longer worth doing business with them. If you want AAdvantage (American Airline) points go to AAdvantagehotels.com

Double charged me I was making a booking in Rome and after I made second booking they double charged me. After I got the email with one more additional room. I have contacted the call center they said very rude that’s my mistake, I did extra booking by mistake and the rate is not refundable. First of all it’s very rude, second I’m not stupid that much to make another booking by mistake, as after you finish with one booking you need to fill all the details again for another reservation and give your payments details again. So i have lost almost 2000$ before traveling and huge huge disappointment in emirates skywards hotel that they are using this service.