Horrible system Horrible system. I purchased a pass an hour before checking. Never got an email and yes I know where to look, (I got an MS in computer science). I had to pay at the parking because never got it. It took 20 mins to get hold of someone and because it was passed the check in they won’t refund me and the lady with the asian accent hung up on me.

No shuttle left stranded When I booked my parking it said free shuttle from 7 am to 11pm. It even said that in my confirmation email. The shuttle stopped running at 10 pm and left me stranded at the airport with my son late at night. When I called I was told it's not there problem shuttle times may vary and to pay for a cab. I spent alot on my vacation and did not have money set aside for a taxi. When I called the hotel they said that had been there shuttle time for over a year that I booked through a 3rd party website to complain to them and get an Uber. This is awful

Left us feeling very uneasy over the course of our vacation Unlike most of these reviews, I did receive a confirmation from this company for my parking reservation. When I got to the parking place, they apparently had changed owners since I had made the reservation. They sent me next-door to the motel six who they said was handling the reservation I had, the Motel 6 sent me back next-door to them saying that’s where I should park my car so I had to stand there while the two people argued about who was supposed to take my car . Very nerve-racking when you’re trying to catch a flight finally, Motel 6 agreed to take my car for the voucher while the shuttle service was provided by the company. I was originally supposed to park at with a different owner. This whole process left my feeling very uneasy during my vacation, when we returned, I called the number I was given by Motel 6 to get the shuttle to retrieve us from the airport. We waited for 30 minutes no shuttle. I called back this time. The person took my ticket number and again said to wait where we had been waiting And they would send a shuttle so after 45 minutes total I did get a shuttle we did retrieve our car personally I would never use them again. I did try to call the number listed on my confirmation to tell them that the company has changed hands that they are sending people to, but the queue is so long to wait. It’s not even worth it , just I’m standing at the airport trying to get in touch with them or the parking lot

I was booking a 2 night parking at… I was booking a 2 night parking at Embassy Suites at LAX. (where I stayed for 2 nights) The website didn't say anything that it was a NORTH or SOUTH location, so I booked 2 nights at the wrong location - thinking there was only one Embassy Suites. So, I had to pay for 2 nights parking at the hotel and Airportparking refused to help or refund - because I had started the reservation... I did not start the reservation because I was booked at the wrong place. IF they had stated Embassy Suites NORTH or SOUTH, I would have realized that there were two locations. Super disappointing.

BUYER BEWARE Buyer beware! Complete fraudulent refund policy! Booked a reservation for a week long parking space at the Denver Airport Double Tree. As per their cancellation policy I cancelled via online prior to the reserved time. Their policy states a full refund is provided. I was suspicious when completing the cancellation I hit send and it immediately said it was received but, that received notice disappeared immediately. It disappears so fast I couldn't get a picture. I even cancelled a second time with the same immediate disappearance of the acknowledgment. After a very long wait and two disconnects I spoke with an agent. I waited while she checked with the hotel to verify that I did not use their lot. Disconnected again. I called again and she stated the hotel had no paperwork to verify my claim. The hotel requires you to fill out paper work before leaving and in order to ride their shuttle, so of course they had no paper work because I never used their lot. Surprisingly, she asked me why I cancelled, like that would matter. Interesting how they provide no negative reviews on their website. Complete scam!