High maintenance annual fees High maintenance annual fees, difficult to make reservations, forced into 7 days and start that incurs higher cost of flying. Overbooked. Fee of $250 for transition out of contract, after losibg points that were paid for. Zero value after paying several thousand dollars. Bad investment@

Outside it all looks very glamorous Outside it all looks very glamorous. The resort is full of aggressive women who are very big in their mouths. My experience is based on receptionists that seem very friendly, but as soon as you ring the bell more than once you are threatened with being kicked out of your apartment. Crazy women run the resorts. Watch out for jumping in the pool after night hours, security guards are very serious people :D

Grande villa resort and Cypress is a… Grande villa resort and Cypress is amazing we have been coming here 2to3 times a year to this resorts for over 20 years..the staff /house keeping are wonderful the grounds and rooms are so clean..(except the windows outside do need cleaning 🙄) but they went beyond the call of duty for our 40th anniversary we were brought champagne and wished a many happy anniversary... That says so much for a resort I wanted to Thank them (Carla ,Anna and please forgive me I forgot the guy's name who made sure that we had the most wonderful time and the perfect room) they were absolutely wonderful we love it here and will be continuing on through the years Thank you Diamond Resort Lake Buena Vista💕💕Dec 16....came back January 27 2023💕🥰 John and Rose Coleman ❤️

I paid for 3 night package I paid for 3 night package. Have had a medical emergency come up and needed to reschedule time for my stay. Tried contacting for 2 days. Finally on 2nd day after waiting for 45 minutes I talked to Shauna. Was short and pointed with me that I would have to forfeit my payment and could not reschedule. Once answered call lasted 30 seconds. Horrible customer service. Blessing in disguise that I will not but a timeshare with Hilton Grand Vacations. Diamond Resort. They don't understand who the customer is. Stay away!

They promise a cruise when we bought… They promise a cruise when we bought points didn't get the cruise then we called to use the points they couldn't find or account now after 2 years that the points expired they found the account they whon give or money back 1700.00 hundred dollars we pay for it don't buy anything from this company they just take your money