They are a NIGHTMARE They are a NIGHTMARE! My father died 18 months ago and they keep sending invoices - even after they acknowledged his death certificate and said no further steps were needed. Stay away from Diamond at all costs. They are terrible. Also, everything was always booked and no inventory. AWFUL Company!

High maintenance annual fees High maintenance annual fees, difficult to make reservations, forced into 7 days and start that incurs higher cost of flying. Overbooked. Fee of $250 for transition out of contract, after losibg points that were paid for. Zero value after paying several thousand dollars. Bad investment@

No empathy and very pathetic practice Purchased Dec 16th 2023, Fiancé passed away Jan 22 2024. These guys have harassed me timelessly. I went from a 2 household income to 1. The HOA was quoted at 972, but when the invoice came it was doubled. I called and was told it was a estimate. I can see an estimate being 20 to 30 dollars more, but not double. the interest is more than the cost. Run and run fast. don't even sign up for the discount weekend getaways. I blame Hilton primary. When you get a Amex card, you start getting the scams along with it. My fiancé was so sick during the presentation and they still hassled us to buy. 1 hour turned into 5. Now after my loss, they are calling asking for my fiancé even after I told them he passed away and submitted a death certificate. Shameful.

I was a satisfied HGV Max owner that… I was a satisfied HGV Max owner that went to a Diamond (which is owned by HGV) in Nov 2023, and got the sales pitch, bought into Diamond also and was told I could not get on their web site until after Jan 1, Could not get into it until Jan 15 and when I did it would not allow me to do anything. Called their 800 number and got HGV so they transferred me to Diamond claiming they can't do stuff on Diamond side. Phone conversation with the person on Diamond side was bad as he was rude and unwilling to help me. They have nice resorts but web site and service on phone is bad. Asked for supervisor to call back so will see what happens next.

Was in Vegas to get married and got… Was in Vegas to get married and got offered a free 3 day/2 night trip and $150 visa giftcard to travel their time share property all it cost us was $40. Two and half hours later and multiple no we are not interested we finally got a ride back to the casino they picked us up from. Our $150 gift card worked so we got a free dinner and entry into the secret garden and dolphin show at the Mirage. However, we we got home and went to look into the free trip, the brochure said we had to go Mon-Fri only, would be in an economy rated hotel and had to pay a $78 deposit, all the taxes, and any additional resort/hotel fees. Not to mention the certificate number could not be found to even verify or book the trip on the website stated. At least we got a free meal and a show. If you don't mind losing 2 - 3 hours of your time a few benefits are nice. Smooth scam, and they are persistent at every casino entry door.