I paid for 3 night package I paid for 3 night package. Have had a medical emergency come up and needed to reschedule time for my stay. Tried contacting for 2 days. Finally on 2nd day after waiting for 45 minutes I talked to Shauna. Was short and pointed with me that I would have to forfeit my payment and could not reschedule. Once answered call lasted 30 seconds. Horrible customer service. Blessing in disguise that I will not but a timeshare with Hilton Grand Vacations. Diamond Resort. They don't understand who the customer is. Stay away!

Keep away from Hilton/Diamond Absolutely nothing available for members to book after paying their fees which go up by 10% each year. Most availability is kept for Hilton to rent especially summer season which makes it impossible for members to book anything. No wonder members are wanting to leave.

No empathy and very pathetic practice Purchased Dec 16th 2023, Fiancé passed away Jan 22 2024. These guys have harassed me timelessly. I went from a 2 household income to 1. The HOA was quoted at 972, but when the invoice came it was doubled. I called and was told it was a estimate. I can see an estimate being 20 to 30 dollars more, but not double. the interest is more than the cost. Run and run fast. don't even sign up for the discount weekend getaways. I blame Hilton primary. When you get a Amex card, you start getting the scams along with it. My fiancé was so sick during the presentation and they still hassled us to buy. 1 hour turned into 5. Now after my loss, they are calling asking for my fiancé even after I told them he passed away and submitted a death certificate. Shameful.

No Availability Nice properties, but membership is pretty much pointless as there's hardly any availability. Rooms are sold to the public online. Members get offered the unbooked leftovers. Terrible way to treat longstanding members.

I was a satisfied HGV Max owner that… I was a satisfied HGV Max owner that went to a Diamond (which is owned by HGV) in Nov 2023, and got the sales pitch, bought into Diamond also and was told I could not get on their web site until after Jan 1, Could not get into it until Jan 15 and when I did it would not allow me to do anything. Called their 800 number and got HGV so they transferred me to Diamond claiming they can't do stuff on Diamond side. Phone conversation with the person on Diamond side was bad as he was rude and unwilling to help me. They have nice resorts but web site and service on phone is bad. Asked for supervisor to call back so will see what happens next.