Some hidden charges and rude customer service!!! In the beginning, the offer was very nice compared to the other websites. However, after I made the purchase I found out there were some extra charges that I was not aware of. When I called the phone No. to find out what were these charges for, the lady was very rude and impolite and she was trying to hide these hidden charges. I had to ask her several times until she fixed the price as it showed when I made the purchase. Never again!!!

A great car rental agency for any visitor to the USA For an overseas traveler, AmericaCarRental is the best car rental agency I have found. I have used them consistently now for five or more years. All necessary insurances are included in the quoted price (this is a real bonus - no hidden charges), their website site is easy to use, and car pick up has always been easy. They are the best!!! I once had to cancel a trip and get a refund - that too was no problem.

Total con had to pay more money at… Total con had to pay more money at airport, thanks to social media you not going to rip any more British people off

Avoid if you can Not the type of person to leave a review (especially a negative one) but felt that this was important for others not be scammed by americars like we did. If I could give a -10 I would. Run if you can, I had the worst experience with americars. First, the office is not in the airport and we had no idea of this once we arrived at the airport. We kept calling them to have a shuttle but no response from customer serivce. We ended up wasting 2 hours at the airport before we could finally speak to someone. To our surprise, our reservation was canceled once we arrived and had to pay $40 to reactivate our reservation. Then they kept charging us multiple fees. We were actually charged twice for the same fees and the manager in Fort Lauderdale didn't even bother to fix this. After multiple days of calling, I was finally able to speak to Bernardo (head manager) and he told us that he would compensate us for this whole situation. Two weeks later, nothing from him ( not surprised) and every time I called they would found excuses for me not to speak to a manager. After MULTIPLE calls, I was finally able to speak to the Fort Lauderdale manager and guess what? He didn't give a S about our experience and didn't bother to find a solution. I spoke to him about the conversation I had with Bernardo, he didn't care. Two weeks after dropping off the car, I'm still getting charged for fees I already paid . SCAM at all cost. Avoid americars at all cost if you can. Just pay extra with another company for piece of mind. Oh forgot to mention, if you are Canadian don't bother booking with them they will not accept your car insurance coverage letter and you will have to pay an additionnal car insurance coverage. Do not recommand. Worst decision to book with americars.

Price quoted was not the price I was charged. Charged more at the airport than shown on my statement from American Rental. I didn't have time to argue with the agent at Budget so I accepted the increase rather then wind up with no car. Wound up paying more then if I had booked directly with Budget. I will never use American Car Rental again.