DON'T USE ECONOMY BOOKING NOR AMERICA CAR RENTAL I rented a car through Economy booking with a company called America car rental. Upon arriving to the airport we could not find the America car rental stand so we asked everyone until one guy sent us outside to look for a man holding up the "America car rentals sign" we found him and after waiting about 20 minutes we got into a bus where it was supposed to take us to America car rental. When we arrived to the place that was about 10 minutes from the airport we realized that it looked as if it were a third party. We got there and weren't even greeted by this man who was behind the counter. We told him that we had a reservation and he looked us up and said that he could not give us the rental because we had to purchase the insurance that they provided AFTER we had already paid for a full coverage insurance through the economy booking. This extra charge was $146 and he tried to explain to us that they didnt take whatever insurance we had already bought. He refused to try to help us and basically said sorry there is nothing I can do. We tried calling America car rental and economy booking and no one was able to help us whatsoever. The man at the counter said that we had to go back to the airport to talk to another American car rental representative. We rode back in the van to the airport to find another America car rental rep and again, he was not able to help us and said that they did not take this certain insurance that we had already bought. We arrived at the airport around 9:30am and did not leave with a rental car until about 1:30pm. At the end, we had to use another car rental company because clearly this was all a scam and no one wanted to help us. I HIGHLY RECOMMEND NOT USING ECONOMY BOOKING NOR AMERICA CAR RENTALS AS THEY ARE 0 HELP AND EXTREMELY RUDE.

Ten Stars I'd give these guys 10 stars if I could! I originally rated them 4 stars because there was a charge I didn't understand. They saw the review, called me, explained the charge and then removed it at my request. Outstanding customer service!

Easy on line process Easy on line process. Difficult when living in Australia with time difference but American car rental makes it easy with on line bookings or if you need to talk to customer service someone from England will ring so time difference not as great. Have booked 3 times with American car rentals, once through customer service and twice online, easy everytime.

Do not rent from this company I had a reservation through car rental.com for a car from this company in Monterrey, Mexico. When I arrived to pick up the car, the company wanted to sell me their own expensive insurance. They did not did not accept the third party insurance which I had just purchased and showed them in writing. They did not provide the car. I had to find another rental car at the airport my self . By the way, do not make reservation through car rental.com either since they do not stand behind their own reservations/contracts.

Glad I went with AmericanCarRental.com Great deal, hassle free and the entire process went smoothly. Price was a lot cheaper than all the other websites I checked. Got a nice car that was larger than originally indicated (Ford Hybrid Fusion instead of a Toyota Corolla). Clear and concise instructions from American Car Rental concerning charges and pick up info. Absolutely the best deal out there.