T1
BEAVOID Gala Hotel. AVOID Gala Hotel. Do NOT trust Gala Hotel. Your only chance, if you booked by credit card, if to claim your money back through said credit card. But it is a long process, requiring some paperwork and a dose of patience. Even if you are refunded by your credit card, there is no compensation for the trouble incurred. By the way, Gala Hotel itself promised (by automatic answers, always sending the same standard text) repeatedly to answer my claim, but never did. RUN AWAY from Gala Hotel.
Kati Hubbard
GBNot great customer support Not great customer support. Can't seem to get through to anyone
Joanne Roberts
GBSCAMMED Booked with Gala in October for hotel in Liverpool - Booked early as we are going to see PINK in concert so aware hotels would get booked quickly. I contacted hotel direct this week to request twin beds to find no confirmation of booking. Gave the ID number to the hotel - they had nothing. Emailed company twice - NOTHING. AVOID AVOID AVOID Currently speaking with bank to report fraud!!!! DONT BOOK WITH THIS COMPANY
JM
GBThey cancelled my hotel booking without… They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, I am massively out of pocket. Confirmation voucher from gala hotels meant nothing, as when I arrived at my hotel in Croatia, not room available. They read cancellation from gala in dec 18, I booked and paid in Oct. currently trying to resolve with credit card company.
J Leung
AUPaid more then AUD$400 2 months ago for… Paid more then AUD$400 2 months ago for accommodation in HK through Galahotels.com. I rang the hotel direct to confirm my booking recently only to be told there was no current booking under my name. I tried to log onto Galahotels.com website to contact them but I could not access it. The search engine said the website can't be located. Email to the address provided by Galahotels.com was unanswered. I wish I read more reviews before booking through them. Seems like many agree that the organisation is a scam.