Very good!!! -

Obviously the company has gone… Obviously the company has gone bankrupt, which is not an excuse at all not to answer their clients. But in the name of truth I would like to tell everybody that I have been using this site since 2011 and didn't have a single problem, and I have made more than 40 reservations during these years and saved a lot of money, as it was always cheaper with them. Only last year there was one overbooking and luckily I called at the hotel and they informed me that there is no vacancy for one of the days, but I received a refund in 3 days. Hope that everything will be resolved positively for all the people concerned!

They cancelled my hotel booking without… They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, I am massively out of pocket. Confirmation voucher from gala hotels meant nothing, as when I arrived at my hotel in Croatia, not room available. They read cancellation from gala in dec 18, I booked and paid in Oct. currently trying to resolve with credit card company.

AVOID Gala Hotel. AVOID Gala Hotel. Do NOT trust Gala Hotel. Your only chance, if you booked by credit card, if to claim your money back through said credit card. But it is a long process, requiring some paperwork and a dose of patience. Even if you are refunded by your credit card, there is no compensation for the trouble incurred. By the way, Gala Hotel itself promised (by automatic answers, always sending the same standard text) repeatedly to answer my claim, but never did. RUN AWAY from Gala Hotel.

Scam Scam - Thieves - Stole money from me. Don't use. Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing happened. All of these was done prior to cancellation date. All of the records have been removed from my online account so can't prove anything with credit card company. Still can't get a response from GalaHotels. Stole $250 from me.