Scam Scam - Thieves - Stole money from me. Don't use. Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing happened. All of these was done prior to cancellation date. All of the records have been removed from my online account so can't prove anything with credit card company. Still can't get a response from GalaHotels. Stole $250 from me.

V good V good serving

SCAMMED Booked with Gala in October for hotel in Liverpool - Booked early as we are going to see PINK in concert so aware hotels would get booked quickly. I contacted hotel direct this week to request twin beds to find no confirmation of booking. Gave the ID number to the hotel - they had nothing. Emailed company twice - NOTHING. AVOID AVOID AVOID Currently speaking with bank to report fraud!!!! DONT BOOK WITH THIS COMPANY

AVOID Gala Hotel. AVOID Gala Hotel. Do NOT trust Gala Hotel. Your only chance, if you booked by credit card, if to claim your money back through said credit card. But it is a long process, requiring some paperwork and a dose of patience. Even if you are refunded by your credit card, there is no compensation for the trouble incurred. By the way, Gala Hotel itself promised (by automatic answers, always sending the same standard text) repeatedly to answer my claim, but never did. RUN AWAY from Gala Hotel.

Robbery Arrived at our destination in June to find out Hotel was cancelled.. booked this in November and like everyone else cancelled on 18th December by galahotels!! How they think it was ok to leave people stranded with no accommodation is beyond me. We had to scrape money up to pay for a different place which I wouldn’t even let my dog sleep in.. shame on you galahotels!!