Most exciting Cruise Site I've Ever Used It was over two years ago when I first stumbled across Cruisemiles.com and it was with great trepidation we purchased our first voucher. Two years on we have enjoyed two cruises through Cruisemiles, have two others booked and I can't speak highly enough of them. The range of cruises are excellent, extremely affordable and the service has been fast, professional and friendly. Before you book with anyone else make sure you check out Cruisemiles first - the savings are substantial!

Worst dustomer service in the cruise business? They delete, already confirmed booking, without any notice or explanation. Refuses to answer mails and to try to clear out the mess they create. The only response to mail is rude ones like "don't send any more mails". Keep away!

avoid falling into this trap We have managed to get a couple of cruise with this company but they are displaying serious signs of failure. We were roll called for a cruise we booked in 2011 in early 2013, this should have meant our guarantee of the cruise. NO we booked all travel only to be told theccruise was cancelled. it cost us over 3000 to put us on the cruise with another agency. Now we have been cancelled for a cruise due to sail in nov 13 which we paid for with miles. effectively the company has taken my money cancelled my cruise and given no explanation yet continue to auction miles and offer cruises. Do not be drawn by cheap cruises got somewhere with good reputation as this company has definatley lost its reputation I have definately lost thousands of dollars

A scam We had one cruise with cruise miles which all went well, we then invested more than A$6000 and booked 2 more very good cruises NZ and Baltic, all looked good and the both were cancelled. This a scam police action is being taken in the UK, contact details below. Contact them and give weight to the ground swell of defauded members. TRUTH WILL PREVAIL.LET'S MAKE SURE OF THAT AND FORWARD YOUR COMPLAINTS AND PROOF TO Martin Amundsen is in charge now of the investigation against cruisemiles.Please forward your info to. MARTIN AMUNDSEN Detective Constable 4098 CID Reactive Chelmsford North LPA Address: Chelmsford Police Station, New Street, Chelmsford, Essex, CM1 1NF Tel: 101 Ext. 420156 Email: [email protected] 3 QUESTIONS ARE ASKED FROM HIM: 1--tell me of your experience using cruisemiles?(the fact of what has occurred) 2--what is the financial lost you have been exposed to? I would maybe add for those who had paid flight and hotels if communication and time before cancelled cruises was not communicated. 3--Details of any cruises you have been on?(Booked thru cruisemiles). I would think that after this if concrete proof is needed as charges are being contemplated we will probably need to send all proof. Let's get this rubbish behind us...

7 cancelled cruises! How things have changed Have just seen the cruise we were leaving to join next week has been deleted from my account. I have been desperately trying to get information on the status of this cruise which had been confirmed and roll checked for weeks after the other five cruises we had booked, one b2b with this one and four for 2014 were all deleted also - CANCELLED. Add this to another cancelled in April this year and the situation is more than grim. I wrote a positive 5 star review for this company last year - little did I know how quickly things could or would change. I so wanted CM to survive and have been so disillusioned by the total lack of customer response these past months. I would have preferred to post this on Cruisemiles forum but unfortunately while I can see my account I seem to be blocked from the forum!!!