We have had exactly the same experience… We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due to Covid. Each email has been met with much the same response as other people have had, i.e. apologies but they have not forgotten about us. Our travel insurers (Halifax) have also been extremely unhelpful. Flyhacks are now ignoring our emails. It's criminal!! Andrea Wilkinson, Doncaster

DO NOT BOOK WITH THIS COMPANY Reservation FFU4A Flights where cancelled because of the Covid19. Supposed to fly on March 13th for the 6nations in Italy. Still to this day I'm awaiting my refund!!! Tell me the same thing on email every month 'unprecedented refunds to get through' blah blah blah. Now had to take it up with my bank to get them to force them to pay up. Also added part of the reference just to see if they respond any differently. Guess i will just keep waiting

DO NOT BUY FROM THIS AGENCY! DO NOT BUY FROM THIS AGENCY! I am waiting for my refund (about 600 €) for 1YEAR!!!!!! From what I see many others are in my same situation. Customer service initally told me that the refund was being processed and should have been ready in max 90 days. After 3 moths, nothing. I started with sollicitations, they started using excuses as the high volume of requests and bla bla bla. Last month after my umpteeth request I received a mail saying how sorry they are for my situation but, again, cause the high volume of refund requests, they CANNOT GIVE ME ANY DEADLINE TO HAVE MY MONEY BACK!!!!! This is ridicolus, they just hope that customers give up in cront of their non-cooperation and dishonesty. For sure I'll take legal actions.

Flyhacks the clues in the name !! DO NOT USE THIS COMPANY!! I have been waiting for a refund since March 2020, after email after email, they told me in August it would take another 90 day's , I waited . Now after contacting them again for my money, I have been told the same rubbish, it's still in the finance department back log. Complete time wasting tactics .

Feedback about the work of air support Flyhacks Recently we’ve met very difficult situation with our connected flights (first flight was delayed significantly and we missed the next). The attempt to resolve the situation with the company carrier was totally unsuccessful. Without any hope we called to Flyhacks.. Many thanks for you responsibility, respectful and understanding attitude to your clients! The representative of the team Air Support Ilya Osadchiy resolved everything very quickly and professionally! Your company and the team are really worthy the trust of your clients!!!