The worst booking office ever The worst booking office ever! End of 2019 flyhacks booked a flight for me from Düsseldorf to Tampa (Florida) by Norwegian Air. Due to the corona crisis this flight was cancelled. Flyhacks promised me to refund my flight fee as soon as Norwegian Air refunded the money. On April 29. 2020 Flyhacks sent me an email in which they wrote that Norwegian Air had refunded the flight fee to Flyhacks. Now, october 16., 13 emails later, I stil did not get any refund from Flyhacks. They even stopped answering my emails.

All good. I've bought a quick ticket due to the Gatwick mess and I found a decent flight for the next day from Southampton to Oslo (stopping in Amsterdam). After I read the bad reviews, I've called them first to make sure that they will send my tickets and to do my check-in, but the UK phone no on their site didn't worked, so I had to call in a different country. The other small issue was that the dimensions of the cabin baggage from Southampton were a bit less than the usual dimensions, so I was charged with another £40. If you call them and ask for all the details necessary for your flight, everything should run smoothly ( pay attention to your cabin baggage dimensions for each airline) Cheers

DO NOT BUY FROM THIS AGENCY! DO NOT BUY FROM THIS AGENCY! I am waiting for my refund (about 600 €) for 1YEAR!!!!!! From what I see many others are in my same situation. Customer service initally told me that the refund was being processed and should have been ready in max 90 days. After 3 moths, nothing. I started with sollicitations, they started using excuses as the high volume of requests and bla bla bla. Last month after my umpteeth request I received a mail saying how sorry they are for my situation but, again, cause the high volume of refund requests, they CANNOT GIVE ME ANY DEADLINE TO HAVE MY MONEY BACK!!!!! This is ridicolus, they just hope that customers give up in cront of their non-cooperation and dishonesty. For sure I'll take legal actions.

Flyhacks the clues in the name !! DO NOT USE THIS COMPANY!! I have been waiting for a refund since March 2020, after email after email, they told me in August it would take another 90 day's , I waited . Now after contacting them again for my money, I have been told the same rubbish, it's still in the finance department back log. Complete time wasting tactics .

It is what it is Booking process was fine, but even a phone call 3 days before didn't reveal that our information was not up to date anymore and our trip home was 24 hours longer than expected causing us to miss work and school the day after. Flight time we had booked was in the AM and moved to the evening, connection flight missed. Only reason it isn't a 1-Star is that they booked the substitute flight directly for us so we only have to claim back hotel and taxi costs. Spending 36 hours from leaving your holiday destination to getting home is not good. The service hotline also has grammatical errors in the recorded message.