Save the headache & do not book with… Save the headache & do not book with them. You will be in the dark about the details of your trip. Very useless! And the Customer service team is rude and could not care less! Seriously, skip out on using them!

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

Worst customer service ever Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.

The follow up service… The follow up service to help recuperate some funds from some things that went wrong on the destination side of our vacation was absolutely fantastic. It’s rare to get focused support anywhere nowadays but Vacation Express’ human touch made it very clear that they are dedicated towards customer care and satisfaction. I would like to book with them in the future. Thank you for your support!

Great customer service! I had an issue during checkout from a recent stay at Breathless Punta Cana. We were denied checking out until we paid for a massage that had been pre-paid. It resulted in us being charged twice. After our travel agent refused to help, I called VE and received instructions on how to file a dispute. The extra money we were charged was refunded quickly and customer service was very helpful. Thank you VE for making this situation right!