Worst customer service ever Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.

Punta Cana Princess 2024 We had a great flight there and back. The best was staying at the Punta Cana Princess. This was our eighth time at the resort. The employees are incredible and make your trip so enjoyable. We will continue to use Vacationexpress as always.

Helped us fix a bad situation Our trip was cancelled due to COVID closures, when we tried to reschedule the trip, we were told our credit had expired. After working with us on the issue, we were issued an extension on our credit which helped us book our trip we missed out on. We are very thankful for the prompt help.

Nutura Echo Resorts was not a good choice The room mattress were too hard. There were only European outlets in the rooms. The television only had local stations. The staff didn’t speak anything but native language. The dining area was not well kept, bad food preparation and unfriendly staff. The gold upgrade bands were not honored throughout the resort. No towels given at the beach or pool.

Good prices but a mixed bag on customer service Good prices and extremely helpful when we accidentally misspelled a name on our flight tickets. Docked them a star because the site isn’t very user friendly when looking for trip information and making payments. They also were not able to help in any way when our return flight, booked through them, was cancelled and we had to make alternate arrangements.