Was on hold for hours throughout the… Was on hold for hours throughout the process. Took a very long amount of time on the phone to get a party of 6 with two departing airports to be set up together. Also agent changes to our reservation ended up making each of our airline tickets more expensive than what we had settled on. Agents were friendly and doing their best but pretty bad experience. The actual trip was great but the proess of getting the trip set up was 1 star.

Vacation Express is my Go-To ...... I've used Vacation Express twice and each time was absolutely perfect. The first time was with a Groupon voucher and the next I booked directly. The one time that I did need to contact a Service Rep, they were very accomodating and helpful and made me feel very secure with follow up emails to ensure everything was taken care of. I will more than likely use them for every vacation. Hopefully, they company will come up with some kind of members reward loyalty program, although, their prices usually can't be beat.

I booked a seven night stay through… I booked a seven night stay through Vacation Express to Playa de Carmen in the Ocean Riveria Maya the A/C BEEN OUT SINCE OUR CHECK IN ON Saturday MAY 7,2022. This is total out the box. We have asked to speak to the General Manage of hotel he is never Available. So if you plan on coming to this resort cancel ASAP. My booking number is 2537678

Great customer service! I had an issue during checkout from a recent stay at Breathless Punta Cana. We were denied checking out until we paid for a massage that had been pre-paid. It resulted in us being charged twice. After our travel agent refused to help, I called VE and received instructions on how to file a dispute. The extra money we were charged was refunded quickly and customer service was very helpful. Thank you VE for making this situation right!

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat