Good prices but a mixed bag on customer service Good prices and extremely helpful when we accidentally misspelled a name on our flight tickets. Docked them a star because the site isn’t very user friendly when looking for trip information and making payments. They also were not able to help in any way when our return flight, booked through them, was cancelled and we had to make alternate arrangements.

Our resort had many beautiful areas… Our resort had many beautiful areas that should be noted..... the private beach the pools the beautiful wildlife that runs freely and the food all top notch.... one major important thing to note was that the rooms (and our group had 3) were very outdated definitely needed upgrading.... the staff were all polite but definitely there were more Spanish speaking than English

After being mislead back in March that… After being mislead back in March that the Royalton Negril would be fully complete by the time my trip date of May 25th I’ll never book through vacation express again. No compensation was offered besides switching to an outdated resort on the island. Horrible service to go along with it. Was placed on a 20 minute hold when I called in.

Save the headache & do not book with… Save the headache & do not book with them. You will be in the dark about the details of your trip. Very useless! And the Customer service team is rude and could not care less! Seriously, skip out on using them!

I booked a seven night stay through… I booked a seven night stay through Vacation Express to Playa de Carmen in the Ocean Riveria Maya the A/C BEEN OUT SINCE OUR CHECK IN ON Saturday MAY 7,2022. This is total out the box. We have asked to speak to the General Manage of hotel he is never Available. So if you plan on coming to this resort cancel ASAP. My booking number is 2537678