Fraud Alert Subject: Unsatisfactory Customer Service Experience and Recommendation to Avoid Company I am writing to express my extreme dissatisfaction with the level of customer service provided by your company. Recently, a representative from your company visited our office to introduce Rate Hawk, and despite our initial interest, our experience has been highly disappointing. During our first booking with your company, our customer encountered a medical emergency, and we promptly provided all the necessary documentation for a refund. However, despite our efforts, the refund process has been incredibly slow and inefficient. It is evident that your company lacks a strong customer service system, which has only added to our frustration. Based on this negative experience, I cannot recommend working with your company. The lack of professionalism and poor management we have encountered is unacceptable. It is disheartening to see such a low level of service, which reflects poorly on your company's reputation. I strongly believe that customer service is a crucial aspect of any successful business, and unfortunately, your company has failed to meet even the basic standards. As a result, it is no surprise that your company is relatively unknown. I hope that you take this feedback seriously and make the necessary improvements to enhance your customer service capabilities. It is essential to prioritize customer satisfaction and ensure efficient management practices to maintain a positive reputation in the industry. Sincerely, Karen Kaur

Ratehawk is my every day, very reliable B2B booking tool Ratehawk is a very reliable B2B booking tool. Great prices, good payment methods, many options, a user-friendly system, strong support, and a sales team that is by our side 24/7. The reward program with points for the user gives also extra help for the travel agent, to use it both for work or for personal reasons. I would recommend to any agency to register and work with them. A big thank you to everyone in Ratehawk for this amazing co-operation!

Gotta give RateHawk a solid 5 Giving RateHawk a 5 'cause the booking process was smooth sailling. Looking forward to the next one - thanks RateHawk!

The best way to travel Ratehawk is the best way to travel offering competitive prices on the brands you know. It is fast becoming one of the top travel suppliers in the United States. A RateHawk advisor has the resources and tools necessary to plan unforgettable vacations or overnight business trips, giving you the peace of mind you won’t find anywhere else. RateHawk has a very user friendly interface, back office applications to track reservations, and a mini CRM built in for client management. Best tool I’ve used in all my years!

Practical Booking Tool with Room for Improvement I've been booking through RateHawk for a good while. It generally offers a great variety of hotels and fair pricing. Response times from support could be better during busy periods too. Nonetheless, it's proven userful for planing trips for those I work with. I'll definitely keep it in my toolkit