Unexpected Experience Previously, I’d used Superior Cruise and Travel (SCT) for my birthday trip and was delighted with the whole experience but that’s a different review. Recently, I was in a consult with them about making plans for my next birthday trip when life happened and I had to put everything on hold. I went from planning a birthday vacation to being homeless for 3 months. I explained that as much as I was looking forward to planning, I had to focus on finding a temporary place to stay until a new place had become available. It never occurred to me to consult with a travel agency as this wasn’t a vacation by any means, but surely enough, I was presented with options. SCT really stepped up and came through for me. It was completely unexpected that they would even be a viable option for helping me but they did and it couldn’t have been a better experience. What would have been a stressful time, actually felt like a vacation. SCT arranged for my temporary housing in a nice hotel near work, and the accommodations even included a local shuttle so I didn’t have to drive to work. It was great. I highly recommend working with this company. They’re compassionate, fair, accommodating and they go the extra mile to satisfy their customers’ needs.

$400.00 mistake. $400.00 mistake. Paid for insurance, and had to cancel due to unexpected surgery, but lost an additional $400.00 on top of insurance cost due to SC&T error. They forgot to cancel the private transport they arranged from the airport... this should not be the customers problem considering that is what the $500.00 non refundable trip insurace was for... now I'm out $900.00. Bad business to hold on to a customer's funds and tell them they'll try to reimburse them on their next vacation...

Worst customer service-possible suing Worst customer service. Book a trip in 2020, then covid took the world by storm. Was forced to move it to 2021. Had to take a different job and lost all vacation time had with previous company. Then moved it but they already took more money out so we couldn’t take the exact trip. Then had to change jobs again and my wife lost her job. Was told sorry and we ended up loosing 5,000 dollars and no refund was given. Worst customer service and thinking of suing. Glad you can reply with emails. I’m short I don’t care about policies or what was said. In reality you took over 4,000 and didn’t return a dime.

I requested Fred from Superior Travel… I requested Fred from Superior Travel based off his amazing reviews. Fred was amazing! He planned me and my best friends 3 week euro trip and made transportation run smoothly as well as picked awesome hotel locations. Would definitely recommend him to anyone looking to plan a vacation-especially to Europe!

I will use Superior Cruise and Travel…for every vacation! I will use Superior Cruise and Travel for all my vacations. They went above and beyond my expectations. Took my daughter to New York for graduations present. Superior Cruise and Travel gave me step-by-step instructions on what to do during travel, set me up for things I didn't know I would need in New York (like hop-on-hop-off pass), they promptly answered ever question I had.