Beau
GBI just got back from my family vacation… I just got back from my family vacation to France and couldn't be more happy (and relaxed)! We used Superior Cruise & Travel from the recommendation of a friend and had a great experience. Our agent was able to help us decide where to go and what to do based on our interests. This was our first time and didn't really know where to go. In a span of ten days we were able to visit and stay in Paris, Nice, Marseille and Normandy! Our flight actually got delayed 8 hours but with the help of our Travel Agent, we were able to extend our trip on the end to make up for inevitably lost time. I'm so happy we used this company to book our best family vacation yet. I'd give 10 stars if I could!
Erin
GBOur travel agent was great at…initial communication. Our travel agent was great at communicating and helping us out due to the short time we booked beforehand. The room at the resort was nice as we expected, not as was promised. We had to move rooms a few times and after wasting several hours of our vacation on this issue, we finally received a room that was comfortable and had an acceptable partial ocean view. Our agent never followed up with us afterwards to see how our experience was. I probabaly would not use this travel agency again unless there was a significant improvement.
Family of 4 +1
GBI absolutely love Erica B! I absolutely love Erica, Superior Travel services. I used them (a travel agency) for the very first time in 2015 and she did a superb job with handling our accommodations. I misplaced her contact email and searched and searched (about 2 months) until I found it. Once I did and emailed Erica, she remembered me. Talk about "personalized" service. Granted the company had the historical data but her warm and caring demeanor reminded me of why I was searching for her email. Thank you, Superior, with a special appreciation for Erica B, Senior Travel Agent.
Melissa
GBAmazing Travel Agents This company is truly amazing and Fred is one of the best travel agent hands down! We booked a Royal Caribbean – Harmony of the Seas Cruise and it couldn’t have been any more perfect! He gave us all of these details regarding destinations, life aboard a ship, accessibility, etc. The overall experience was unimaginable. Hoping to book another cruise with this company soon and we’ll definitely be using Fred again!
Rebecca McMinn
GBStill waiting on refund from April, 2020! We had a trip planned to Italy for April of 2020, when Covid hit. After waiting now over a year and a half, and after multiple calls and emails, we are still waiting for all of our refund. We received back only 50% from this travel agency, so still looking for over $5000, despite an email from this travel agency's general manager stating my "eligible outstanding refund due" was $11,606. I have been given multiple excuses....