MONEY not REFUNDED Worst customer support. I had 10 passes for OmanAir. The Airlines stopped operating on the route purchased for. The refund was promised with 5-7 days but not refunded yet. Everytime I contact the customer service they give a common response that the team is working on will get back to me within 24 to 48 hours but that never happens. Please beware guys before you run behind Optiontown to get your MONEY BACK

Excellent back up customer service ! … I had problems making my first booking online due to my computer. The call centre staff and booking agents were quick to respond and did it for me telephonically . It was so reassuring that my investment on flights is managed by such great customer support and back up systems. A flight pass was definitely my best purchase this year ! Thank you to staff at Optiontown!

Roger Williams provided excellent service It was quite disturbing to find out that I couldn't use my Kenya Airways passes due to (most likely) some kind of negligence or noncompliance on their part. After being frustrated that it seemed I could only communicate via email, I was so glad to get a What's App number. Roger Williams was the one who helped me and provided excellent service: he was patient, kind, helpful, informative and efficient. He and I worked together over the course of four hours, and he helped me get the best option possible. Thanks, Roger!

Thank You OptionTown- Ryan you are a Champ!! OptionTown is a trusted company to book airline tickets more than the airlines providers. I had several problems with different airline providers and OptionTown they do have their own rules and conditions when it comes to change booking. They were able to cancel and change my booking without any extra cost In less than 24 hours from my departure date. They are really a trusted company. Special thanks to Rayan from the customer service team who helped me and supported me. Ryan you are a champ Sir! Good luck for a successful more business to come in 2022. Regards KH

Very responsive but with hidden charges Very responsive on WhatsApp and also very professional. Their customer service is excellent. I would only fault them on “hidden” extra charges that pop up out of nowhere. For example they advertise a flight pass that shows an initial payment of xx plus instalments of yyy only to find the initial payment goes up by an extra $1,500 upon checkout!