Received full refund done even after time-frame expired. Was unable to stay at the hotel we had reserved and although it was after the full refund time-frame they were willing to work with the hotel and were able to still give us a full refund for the stay.

Marissa at SmarterTravel is a top notch… Marissa at SmarterTravel is a top notch customer service representative… They worked with me quickly to resolve a matter of issues from a hotel we recently stayed in.. I would recommend SmarterTravel for all your booking needs. Thanks again guys….

+ Customer Service Had a last minute family medical emergency and had to cancel. The trip was fully refundable if cancelled by a certain time, and I cancelled the day before that time. However, I was only reimbursed half and not the full cost. I contacted customer service next day and Jennifer looked into it and saw that I met the timeline and reimbursed the other half. Very grateful that she understood the situation and was able to assist.

Response and repair time I could not access one of the articles that I wanted to read about secret to iPhone for travelers. Sam acknowledged my request for information- or to fix the missing link- within 10 minutes after sending it. It was FIXED and I could access the article in less than 20 minutes!!

Shawn M Shawn M. was beyond amazing!!! I work in a call center and i handle highest level escalations, so I am very familiar with what good service looks like and also what is expected as a rep. Shawn immediately went above and beyond for me literally like 20 seconds into our interaction... I was asking for further details regarding a hotel I was looking at....He didn't have the answers so he advised me that i would have to call or go to the location...but immediately was already on the phone with them working on my answers. Thank you for taking the time to read this review.