Was assured I would get a confirmation… Was assured I would get a confirmation email! Never did! Moved on to another hotel! Got back home! Surprise we charged you for your stay also! Terrible company and experience!

I booked a room with the SmarterTravel… I booked a room with the SmarterTravel website at Country Inn and Suites. The room was suppose to be a handicap accessible room. The room was neither a suite nor handicap accessible. I will not be using SmarterTravel again in the future.

Our experience with SmarterTravell was… Our experience with SmarterTravell was great, however the Hotel experience was not as good. This facility is exceptionally over priced for the accommodations they provide. The $700+ per night rooms was only big enough for the bed with no room to move around, we got a room with a trash dumpster view as they were completely sold out. We will not stay at this facility again and I recommend all to stay at other options in the area.

Response and repair time I could not access one of the articles that I wanted to read about secret to iPhone for travelers. Sam acknowledged my request for information- or to fix the missing link- within 10 minutes after sending it. It was FIXED and I could access the article in less than 20 minutes!!

Internet said Hotel was pet friendly… Internet said Hotel was pet friendly and was even a review about a customer having a dog. When we arrived the hotel refused our reservation saying they were not pet friendly. When I contacted SmarterTravel via message because that is the only way to contact them, I was told I would hear back within 5 business days. It is now 6 and counting and still no word. I hate not being able to contact a company. I checked my spam, there was an email stating you will be contacted within 5 business days. The only way I received a response was due to my review. What I find weird about this situation is I called the hotel, they say I have to get the refund from SmarterTravel and you say I have to go through them. When it is 12 in the morning and you just want to find a place to sleep for a few hour I personally trusted the site I’m booking on when it says the hotel is pet friendly. I will not anymore though. Losing 87 dollars has taught me that. Company can work another customer after time period to get them a refund but refuses to work with us, sounds kinda unfair. Will not use SmarterTravel ever again. So after contacting the BBB SmarterTravel has offered to refund our money.