The consulate had problems with getting… The consulate had problems with getting stickers for my visas. I believe in good faith Traveldoc did everything in their power to honor me getting my visa as soon as possible. I told Traveldoc I wanted my passport back, and a refund. They immediately shipped me back my documents and gave a full refund minus shipping cost for the return of my passport and documents.

Astonishingly efficient service We worked with Monte Ramirez in San Francisco for our passport renewal. Since we had excellent experience with Travel Document Systems in the past in handling many visas--some of them quite difficult-- we were confident that they would do a fine job. Mr. Ramirez exceeded all our expectations. After all our documents had been received he got our new passports in our hands in 10 days. We were astonished, since estimated times for passport renewals were 4 to 5 weeks even with expedited service! Mr. Ramirez found a canceled appointment in San Francisco and shoehorned our order into that slot. We were grateful for the peace of mind he gave us in advance of foreign travel. We will continue to be loyal clients for this excellent service in the future.

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

Trusted Partner have relied on TDS for over 20 years and love that I can talk to a person I know. Have tried one other document company when agency forced our hand but pulled the process back in house when services took too long and no one team handled the call. I highly recommend TDS services and have used ALL their offices, love working with John, Tofigh and Face, some of the best in the business!

Dealing with incompetent staff! The main problem was at the start of my contact with your staff on phone, when i was asking about the Requirements. I even asked about the need for notarizing the Application form, based on MY last year’s Experience. i was told no need. So i had to repeat the entire application process, and a second shipment of forms to NYC. Make sure staff really know the requirements, or find out before giving false directions. It took one week longer, & a second FEDEX shipment, apart from filling the whole application a second time. Dealing with Frances later in the process was easier and more reassuring.