We had major problems getting our visa… We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa because of 'visa stamp shortages' (the ongoing story by the Nigerian embassy. We finally pulled our application for a multiple entry visa and are going to attempt to obtain single entry visas for each trip. Again, the main issue with TDS is the lack of communication. We rarely got any update or status report unless we called TDS.

Astonishingly efficient service We worked with Monte Ramirez in San Francisco for our passport renewal. Since we had excellent experience with Travel Document Systems in the past in handling many visas--some of them quite difficult-- we were confident that they would do a fine job. Mr. Ramirez exceeded all our expectations. After all our documents had been received he got our new passports in our hands in 10 days. We were astonished, since estimated times for passport renewals were 4 to 5 weeks even with expedited service! Mr. Ramirez found a canceled appointment in San Francisco and shoehorned our order into that slot. We were grateful for the peace of mind he gave us in advance of foreign travel. We will continue to be loyal clients for this excellent service in the future.

Use with caution Use with caution. Fake Indian visa companies are being used as a front for identity theft. This is a convincing site - but the jury is out. However, there are a hundred and forty five fake visa sites listed on the Indian Embassy Brussels. It is impossible to get through to Indian embassy to check if a visa application has been received. The best bet is go to your own embassy website and check for the url that they recommend.

Most the time, excellent service My past visa order went smoothly. The prior request for a visa to Nigeria did not go well. I had to call TDS 6 days before my trip and was informed that no visa stickers were available. I informed TDS to send my passport back to me immediately. TDS did NOT inform me and I came close to canceling my itinerary. Thankfully I live in Mexico City and was able to get a quick visa at the Nigerian embassy via a friend who works there! I have found TDS very unprofessional on the phone when someone actually answers the call. I am not a "new customer".

Trusted Partner have relied on TDS for over 20 years and love that I can talk to a person I know. Have tried one other document company when agency forced our hand but pulled the process back in house when services took too long and no one team handled the call. I highly recommend TDS services and have used ALL their offices, love working with John, Tofigh and Face, some of the best in the business!